Colby Fordham
Posts by Colby Fordham
Don’t Be Starstruck by the Bells and Whistles: Why Every L&D Program Needs a Strategy
One of the most important elements of any plan is the "why." If you make your "why" a focus, your initiatives will undoubtedly be a lot more successful.
“That’s Not My Job!” and Other Ways to Lower Your Tip
The importance of problem-solving in customer experience: from me, your customer. An open letter to the waitress who rolled her eyes at me.
